This Privacy Policy explains how 33rcom collects, processes, stores and protects your personal data when you use our platform. Please read it carefully alongside our Terms & Conditions.
Personal data collected during registration and KYC verification is stored on secured servers with access controls. Sensitive documents are encrypted at rest and in transit.
We collect only the personal data necessary to operate your account, process transactions and comply with legal obligations. We do not collect data beyond what is required for these purposes.
You have the right to request access to, correction of, restriction on processing of, and deletion of your personal data. Requests can be submitted via our support channel.
Data is shared only with trusted service providers who support platform operations — such as payment processors and identity verification partners — under binding confidentiality agreements.
Personal data is held only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory or contractual obligations.
You can withdraw consent for marketing communications at any time. Opt-out instructions are included in every promotional email. Withdrawal of marketing consent does not affect account operation.
Under applicable data protection frameworks, you have meaningful rights over how your personal data is handled by 33rcom. These rights are summarised below and explained in full in Section 9 of this Policy.
1.1 33rcom ("we", "us", "our") operates the website https://33rcom.cam (the "Platform"). This Privacy Policy ("Policy") explains how we collect, use, disclose, store and protect personal data provided by or generated through your use of the Platform.
1.2 33rcom is committed to handling personal data responsibly, transparently and in accordance with applicable data protection laws. We recognise that users from across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — entrust us with sensitive personal information when they register and engage with the Platform, and we take that trust seriously.
1.3 This Policy should be read alongside our Terms & Conditions. By creating an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy.
1.4 If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and may request deletion of any account data by contacting our support team.
Throughout this Policy, the following terms carry the meanings set out below:
3.1 We collect the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, copies of ID documents | KYC verification, age verification, AML compliance |
| Contact Data | Email address, phone number, city of residence | Account management, support, notifications |
| Financial Data | Payment method references, transaction amounts in PKR, withdrawal records | Payment processing, AML, fraud prevention |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Security, fraud prevention, platform analytics |
| Usage Data | Pages visited, features used, betting history, session duration | Platform improvement, personalisation, responsible gambling monitoring |
| Marketing Data | Communication preferences, campaign response data | Sending relevant promotions and platform updates (with consent) |
| Support Data | Chat transcripts, email correspondence, complaint records | Customer service, dispute resolution, quality monitoring |
3.2 We do not intentionally collect Special Category Data (such as health, religious or biometric information). If such data is voluntarily disclosed during support interactions, it will be handled with heightened care and deleted where it is not required.
4.1 Directly from You: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support or respond to a survey, you provide data directly to us.
4.2 Automatically: When you use the Platform, we automatically collect technical and usage data through server logs, cookies and similar tracking technologies. This includes your IP address, device identifiers, browser information and pages visited.
4.3 From Third Parties: We may receive identity verification information from KYC partners, fraud-prevention data from security services, and analytics data from platform monitoring tools. All third-party processors are bound by confidentiality agreements and data processing terms consistent with this Policy.
5.1 We process personal data only where a lawful basis exists. The bases we rely on are as follows:
5.2 Where processing is based on consent, withdrawal of that consent will not affect the lawfulness of processing carried out before the withdrawal.
6.1 We do not sell, rent or trade your personal data to third parties. We share data only as follows:
6.2 Any third-party processor we engage is required to handle your personal data in accordance with our instructions and to maintain appropriate technical and organisational security measures.
7.1 We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory or contractual obligations.
7.2 As a general guide:
7.3 When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
8.1 33rcom uses cookies and similar technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Site.
8.2 You can control non-essential cookies through your browser settings. Please note that disabling analytics or preference cookies may affect your experience on the Platform.
9.1 Subject to applicable data protection law, you have the following rights in relation to your personal data held by 33rcom:
9.2 To exercise any of these rights, please contact our support team. We will respond within a reasonable timeframe and may request identity verification before processing your request. We will not charge a fee for standard requests.
9.3 Please note that certain rights may be limited by applicable legal obligations — for example, we cannot erase transaction records required for AML compliance even on a valid erasure request.
10.1 We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction or disclosure. These measures include:
10.2 Despite these measures, no data transmission over the internet is completely secure. We cannot guarantee absolute security and encourage you to use a strong, unique password and to enable two-factor authentication on your account.
10.3 In the event of a personal data breach that presents a material risk to users, we will take prompt remedial action and notify affected users and relevant authorities in accordance with applicable requirements.
11.1 The Platform is strictly intended for adults aged 18 years or older — or the higher minimum required by the operator or applicable license jurisdiction. We do not knowingly collect personal data from persons under the age of 18.
11.2 If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has provided us with personal data, please contact us immediately at the support address below.
12.1 The Platform may process and store personal data on servers located outside Pakistan. Where data is transferred internationally, we ensure that appropriate safeguards are in place — including contractual data transfer mechanisms that require the recipient to maintain standards of data protection consistent with this Policy.
12.2 By using the Platform, you acknowledge that your personal data may be transferred to, stored in, or processed in a jurisdiction other than your own. We will always apply the protections described in this Policy regardless of where data is processed.
13.1 We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or Platform functionality. The date of the most recent revision is displayed at the top of this page.
13.2 Where changes are material, we will notify users via in-platform notification or email to the registered account address, where practicable. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.
13.3 We encourage you to review this Policy periodically to stay informed about how we protect your data.
If you have questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your personal data is being handled, please contact us through the channel below. The email address is displayed as plain text only and is not a clickable link.
Please include your registered username or account reference in any data rights request so that we can process it efficiently. We will always verify your identity before actioning a request that involves accessing or modifying personal data.
Our support team is available around the clock to answer privacy queries, process data rights requests and help you manage your account settings. You can also visit our FAQ for quick answers.
Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict or prohibit gambling. Play responsibly.